Legal & Privacy

Website presentation

Pursuant to Article 6 of French Law No. 2004-575 of June 21, 2004 on confidence in the digital economy, users of our website are informed of the identity of the various parties involved in its creation and follow-up:

  • Owner: Aqualabo Services – 49966523000011 – 90 Rue du Professeur Paul Milliez, 94500 Champigny sur Marne, France
  • Host : OVH – 2 Rue Kellermann – BP 80157 59053 Roubaix Cedex 1

Terms and conditions of use of the site and the services offered

Use of the website implies full acceptance of the general conditions of use described below. These conditions of use may be modified or supplemented at any time. Site users are therefore advised to consult them regularly.

This site is accessible to all users at all times. Nevertheless, it is possible that an interruption for technical maintenance may be necessary. We will endeavour to inform users in advance of the dates and times of any such intervention.

The website is regularly updated by Mr Legeai. In the same way, the legal notices may be modified at any time and are binding on the user, who is invited to refer to them as often as possible in order to take cognizance of them.

Description of services provided

The purpose of the website is to provide information concerning all of the company’s activities. Aqualabo strives to provide information that is as accurate as possible. However, Aqualabo cannot be held responsible for any omissions, inaccuracies or failure to update information, whether caused by Aqualabo or by third-party partners supplying such information.

All information on our website is given for guidance only, is subject to change and is not exhaustive. All information is subject to change since publication.

Contractual limitations on technical data

The website uses PHP technology.

It cannot be held liable for any material damage arising from use of the site. The user of the site undertakes to access the site using recent, virus-free equipment with an up-to-date, latest-generation browser.

Intellectual property and counterfeiting

Aqualabo is the owner of the intellectual property rights. It therefore holds the rights to use the following elements of the site: text.

Any reproduction, representation, modification, publication, adaptation, of all or part of the elements of the site, whatever the means or process used, is forbidden, except with the prior written authorization of Aqualabo.

Any unauthorized use of the site or any of the elements it contains will be considered an infringement and will be prosecuted in accordance with the provisions of articles L.335-2 et seq. of the French Intellectual Property Code.

Limitation of liability

Aqualabo cannot be held responsible for direct or indirect damage to the user’s equipment when access to the site results from the use of equipment that does not meet the specifications indicated in point 4, or from the appearance of a bug or incompatibility.

Aqualabo cannot be held responsible for indirect damages such as loss of business or loss of opportunity resulting from the use of our website.

Interactive areas, in particular the possibility of asking questions in the contact area, are available to users. Aqualabo reserves the right to delete, without prior notice, any content posted in this area that contravenes French legislation, in particular provisions relating to data protection. Where applicable, Aqualabo also reserves the right to hold the user civilly and/or criminally liable, particularly in the event of messages of a racist, insulting, defamatory or pornographic nature, whatever the medium used (text, photographs, etc.).

Personal data management

When using the site, the following information may be collected: the URL of the links through which the user has accessed the site, the user’s access provider and the user’s Internet protocol (IP) address.

In any case, Aqualabo collects personal information relating to the user only by necessity, in particular to carry out certain services offered on the site. The user provides this information with full knowledge of the facts, in particular when he/she enters the information himself/herself. Users are then informed whether or not they are required to provide this information.

In accordance with the provisions of Articles 38 et seq. of the French Data Protection Act 78-17 of January 6, 1978, all users have the right to access, rectify and object to any personal data concerning them. To exercise this right, please send us a written and signed request, together with a copy of your identity document and signature, specifying the address to which the reply should be sent.

None of the user’s personal information, collected through our website, is, without the user’s knowledge, published, exchanged, transferred, ceded or sold on any medium whatsoever to third parties.

Only in the event of Aqualabo and its rights being acquired will the said information be passed on to a potential purchaser, who would in turn be bound by the same obligation to preserve and modify the user’s data.

Databases are protected by the provisions of the law of July 1, 1998, transposing directive 96/9 of March 11, 1996, on the legal protection of databases.

In accordance with the French Data Protection Act of January 6, 1978, amended in 2004, you have the right to access and rectify any information concerning you. To exercise this right, please write to us at 90 Rue du Professeur Paul Milliez, 94506 Champigny-sur-Marne

Hyperlinks and cookies

The website contains a number of hyperlinks to other sites, set up with the authorization of Aqualabo. However, Aqualabo is not in a position to check the content of sites visited in this way, and consequently accepts no liability in this respect.

Browsing the website may cause cookies to be installed on the user’s terminal. For information purposes, a cookie is a small file which does not allow the user to be identified, but which records information relating to the navigation of a computer on a site. The data thus obtained is intended to facilitate subsequent navigation on the site and to enable the compilation of visitor statistics.

Refusal to install a cookie may prevent you from accessing certain services.

Applicable law and jurisdiction

Any dispute arising in connection with the use of our website is subject to French law. Exclusive jurisdiction is granted to the competent courts of the city of Créteil.

The main laws concerned

In France, personal data is protected by :

  • law no. 78-87 of January 6, 1978
  • article L. 226-13 of the French Penal Code and the European Directive of October 24, 1995
  • Act no. 2004-801 of August 6, 2004 on data processing, data files and individual liberties, which amended the Act of January 6, 1978.
  • law no. 2004-575 of June 21, 2004 on confidence in the digital economy
  • The General Data Protection Regulation (GDPR), which came into force on May 25, 2018.


  • User: Internet user connecting to and/or using the above-mentioned site.
  • Personal information: “information which allows, in any form whatsoever, directly or indirectly, the identification of the natural persons to whom it applies” (article 4 of law no. 78-17 of January 6, 1978).

RGPD and Aqualabo

To reinforce the 1978 Data Protection Act, the RGPD (General Data Protection Regulation) came into force on May 25, 2018. The aim is to tighten control over the protection and respect for personal data and the privacy of European Internet users. This regulation therefore concerns all European companies. They must update their privacy and data processing policies, and inform users accordingly.

In order to provide you with a quality service, we are obliged to collect and process certain personal data about you. We are committed to ensuring that the collection and processing of your personal data is secure and protected. To help you understand what this means, we have provided the following information in all honesty and transparency.

Data collection and processing purposes

We collect your personal data via :

  • the contact form on our website
  • a telephone interview
  • an e-mail
  • a physical interview

In each of the above cases, we collect your data with your consent.

Collected data concerned

For each specialist area, we ask you to provide additional information so that we can advise you in the best possible way and provide you with offers that match your profile and needs, and which are guaranteed to be affordable.

We limit the amount of data we collect and only ask you for the information we need to provide you with a quality service.

The identity of the data controller and the persons with access to the data

The data controller is the person who collects and stores the data. Aqualabo is responsible for processing your personal data, which is stored securely on our servers. Our websites are also secure and benefit from an SSL certificate guaranteeing the encryption of your personal data.

Here are the full contact details for Aqualabo, located at 90 Rue du Professeur Paul Milliez, 94506 Champigny-sur-Marne: +33 1 55 09 10 10.

After collecting the necessary personal information, Aqualabo prepares one or more quotations according to the customer’s request.

Retention period for personal data

The right to oblivion enjoyed by every customer limits data retention time and prevents data from being held by the data controller ad vitam æternam.

Aqualabo undertakes to keep its customers’ personal data for a maximum of 10 years.

Users’ rights with regard to their personal data

Thanks to the RGPD, users benefit from strengthened and new rights. As a European user who communicates personal data to a company, here’s what the RGPD strengthens or creates:

The right to information

Users have the right to be informed whenever their data is collected, even if it has been obtained from a third party. In the case of intrusive cookies, the user’s consent must also be obtained once he/she has been clearly and unambiguously informed that cookies will be deposited on his/her terminal, notably via a “cookie banner”. The website must offer users the option of clicking on a button or ticking a box to give their consent, and clicking on a button to be taken to a page with more information on cookies.


The user has the right to be informed of the collection of his data and must give his consent or be able to oppose their processing. Users must express their consent explicitly and positively. Users also have the right to withdraw their consent at any time, without prejudice to the lawfulness of processing based on consent given prior to withdrawal. Users may also withdraw their consent to the deposit of individual cookies.

Protection of minors under the age of 16

Users under the age of 16 must have access to clear and simple information on the processing of their data, so that they can easily understand it. Consent must be obtained from the holder of parental authority, in particular the parents. Once they have reached adulthood, users have the right to withdraw their consent and request that their data be deleted.

The right to object

The user has the right to refuse the processing of personal data or to object to the marketing use of such data at any time.

The right to restrict processing

The user has the right to demand that the company restrict the processing of his or her data and thus compel the company to store the data without using it. This right concerns unlawful processing and/or inaccurate information.

The right of access

Users have the right to easy access to their data. They must obtain confirmation as to whether or not their data has been processed, as well as a copy of their data.

The right to data portability

The user has the right to recover personal data provided to a company in an easily reusable format, in particular for the purpose of transferring it to a third party.

The right of rectification

The user may request that his or her data be completed or rectified.

The right to be forgotten

Users have the right to obtain the deletion of their personal data (withdrawal of consent, lack of justification, opposition to processing, etc.). They may request that a link be removed from a search engine or that information be deleted if it infringes on their privacy.

Data protection

Users must have their personal data protected by the data controller from the moment the product or service is designed and by default.

The right to communication

The user has the right to be informed by the data controller if there has been a breach of his/her personal data.

Infringement notification

Users must be alerted by a company within 72 hours in the event of a security breach.


Users must have access to clear, intelligible and unambiguous information on the processing of their data. This information must be comprehensible and accessible to all individuals, so that they can exercise their rights more easily.

Asserting your rights

Every user needs to know his or her rights, as well as when and how to assert them.

Every company must respect the rights of its users. However, if any of the above-mentioned rights are not respected by a European company processing personal data on an Internet user, the latter is entitled to assert that the company has failed to respect his or her rights.

If a company does not respect all users’ rights regarding the collection, processing, transfer, protection and storage of their personal data, users :

  • will be able to turn to a one-stop shop: users have the right to lodge a complaint with a supervisory authority, the data protection authority in their country, regardless of the location of the company processing their data.
  • will have the right to seek compensation for material or non-material damage: anyone who has suffered material or non-material damage as a result of a breach of the RGPD has the right to obtain compensation from the controller or processor for the damage suffered.
  • can have the company responsible sanctioned: in the event of violation of users’ rights, sanctions are reinforced. The company responsible is liable to a penalty of up to 4% of its sales.